About Northly and Our Products
What is Northly?
Northly is an Indian premium streetwear brand based in Mumbai. We make faux leather jackets, CNY (Chinese New Year) knot jackets, motorsport-inspired racing jackets and oversized hoodies for men and women, with delivery across India. Explore the full range on our jackets collection and hoodies collection.
Are Northly leather jackets real leather?
No. Our leather-look jackets, such as the Black Faux Leather Biker Jacket and the Maroon Faux Leather Jacket, are made from faux (vegan) leather. This is why they are priced from Rs. 1,349 instead of the price of genuine leather. Check each product page for the exact material details.
Are Northly jackets unisex?
Many of our jackets and hoodies are designed for both men and women, and we also have separate men's and women's versions of popular styles such as the CNY jacket and Porsche-inspired racing leather jacket. The product title tells you which fit it is.
What is a CNY jacket?
A CNY jacket is a Chinese New Year inspired Tang-style jacket with a mandarin collar and traditional knot (pankou) button closures. Ours come in velvet and suede finishes, in black, navy blue, crimson red and white. Read our CNY jacket complete guide for fabric and quality details.
What is a balaclava hoodie?
A balaclava hoodie is a pullover hoodie with an attached face-covering mask. It is popular in streetwear for style and for cold-weather warmth. See our balaclava hoodies.
Which jacket is best for winter in India?
For Indian winters, our hooded faux leather jackets and CNY velvet jackets work well for cooler evenings in cities like Mumbai, Delhi and Pune. [Add: whether jackets have inner lining or fleece, since this decides how warm they are.] For very cold regions, layer a hoodie underneath.
Are your racing jackets official Ferrari, Red Bull or Porsche merchandise?
No. Our racing jackets are motorsport-inspired streetwear designs by Northly and are not official merchandise of any team or brand.
Sizing and Fit
How do I choose the right jacket size?
Check the size chart on the product page and compare it with a jacket that already fits you well. Our biker jackets are slim fit, so if you are between sizes or want to layer, go one size up. CNY jackets and hoodies are oversized, so take your usual size for a relaxed look.
What is the difference between slim fit and oversized?
Slim fit sits close to the body, like our faux leather biker jackets. Oversized has a looser, boxy cut with dropped shoulders, like our CNY jackets and down shoulder hoodies.
What if the size does not fit?
We offer an exchange for any size-related issue. A flat Rs. 200 shipping charge applies, and the exchange will not be processed until it is paid. Raise the request within 24 hours of delivery, and keep the original tags and packaging. Exchanges depend on stock, so if your size is unavailable we may offer store credit. If you need sizing help before ordering, email Northlyofficial@gmail.com.
Orders and Payment
How do I place an order?
Choose your product and size, add it to cart, and complete checkout with your shipping details and payment. You will get an order confirmation email once your order is accepted.
Which payment methods do you accept?
Cash on Delivery (COD) is available, and COD orders may carry an extra charge shown at checkout. [Add: UPI, cards, net banking, wallets, EMI. List only what your checkout actually offers.]
Can I cancel or change my order?
You can cancel an order within 12 hours of placing it. Contact us at Northlyofficial@gmail.com with your Order ID. Once an order enters processing, we cannot accept cancellation requests.
Why are the discounted prices so low compared to the original price?
The higher price shown struck through is our listed regular price, and the lower price is the current sale price you pay at checkout. Sale prices and promotions can change without notice, and the price you see when you place the order is the price you pay.
Are taxes and shipping included in the price?
Shipping is free on prepaid orders. COD orders may have extra charges, which are shown at checkout before you pay.
Shipping and Delivery
Do you deliver across India?
Yes, we deliver across India. Free shipping applies to all prepaid orders.
How long does delivery take?
Orders are typically delivered within 4–7 working days after dispatch, depending on your location and courier availability. Delivery can take longer during high-demand periods, public holidays, bad weather or other unforeseen circumstances.
How much is shipping?
Shipping is free on all prepaid orders across India. Cash on Delivery (COD) orders may have additional charges, which are shown at checkout. Some orders, especially COD, may need confirmation by phone call, WhatsApp, SMS or email before dispatch, and unconfirmed orders may be delayed or cancelled.
How can I track my order?
Once your order ships, you will receive tracking details by email, SMS or WhatsApp. If your package shows as delivered but you have not received it, contact us within 48 hours with your Order ID.
Do you ship outside India?
No. Northly currently ships only within India.
Can I visit your store or warehouse?
No. Our Mumbai location is a dispatch and logistics hub and is not open for walk-ins. We sell online only.
Returns, Exchange and Refund
What is your return policy?
We do not offer returns or refunds once an order has been delivered. We offer exchanges only in the cases explained below, and every exchange request must be raised within 24 hours of delivery. Sale or clearance items, products that were washed, altered, worn, used or misused, and products without original tags or packaging cannot be exchanged.
Custom-made, personalized and limited-edition products are not eligible for return, refund or exchange unless there is a manufacturing defect, which you must report within 24 hours of delivery with photo or video proof.
How do I request an exchange?
Email Northlyofficial@gmail.com within 24 hours of delivery with your Order ID and clear images or an unboxing video of the issue. For a size exchange, you pay a flat Rs. 200 shipping charge. For damaged, defective or wrong products, the exchange is free.
What if I received a damaged or wrong product?
Contact us within 24 hours of delivery with your Order ID and clear images or an unboxing video. We will exchange the product free of cost, with no shipping charge, if you received a damaged or defective product, a wrong product or parcel, or a noticeable color difference from what was shown or ordered. Exchanges depend on stock, if the item is unavailable, we may offer store credit at our discretion.
Can I get a refund?
No. We do not offer refunds once an order has been delivered. Exchanges are available only in the cases listed above, so please check the size chart and product details carefully before ordering.
Support
How can I contact Northly?
Email us at Northlyofficial@gmail.com. Our team works Monday to Friday, 11 AM to 5 PM IST, and replies within 24 business hours. You can also use the form on our Contact page.
Where can I read your other policies?
See our Privacy Policy, Refund Policy, Shipping Policy and Terms of Service.