Refund policy

At Northly, we are committed to providing quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once an order enters processing, cancellation requests cannot be accepted.

  • To request a cancellation, contact us with your Order ID.

2. Exchange Policy

We offer exchanges only under the following conditions:

A. Size-Related Issues (Paid Exchange)

  • Exchange is available for any size-related issue.
  • The customer must pay a flat ₹200 shipping charge for the exchange.
  • If the shipping charge is not paid, the exchange will not be processed.

B. Free Exchange
Exchange will be done free of cost (no shipping charge) in the following cases:

  • Damaged or defective product received
  • Wrong product or incorrect parcel received
  • Noticeable color difference from what was shown/ordered

Important Guidelines:

  • Exchange requests must be raised within 24 hours of delivery.
  • To request an exchange, contact our support team with your Order ID and clear images/unboxing video of the issue.
  • Exchanges are subject to product availability. If the requested size is unavailable, store credit may be provided at our discretion.

3. No Return & Refund Policy

  • We do not offer returns or refunds once an order has been delivered.

  • Exchanges are only available under the specific conditions mentioned above.

4. Custom & Limited Edition Products

  • Custom-made, personalized, and limited-edition products are not eligible for returns, refunds, or exchanges unless a manufacturing defect is found.

  • Any such issue must be reported within 24 hours of delivery along with clear photo or video proof.

5. Non-Exchangeable Products

The following products are not eligible for exchange:

  • Sale or clearance items

  • Products damaged due to misuse

  • Products that have been washed, altered, worn, or used after delivery

  • Products returned without original tags or packaging

6. Shipping Policy

  • Prepaid Orders: Free Shipping across India.

  • COD Orders: Additional charges may apply at checkout.

  • Timeline: Orders are typically delivered within 4–7 working days, depending on location and courier service availability.

  • Note: Delivery timelines may vary during high-demand periods, public holidays, or unforeseen circumstances.

7. Contact Us

For any exchange, shipping, or order-related queries, please contact our customer support team with your Order ID for faster assistance.